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SHIPPING
Insignia ships Australia wide & internationally. Exact shipping costs to your country will be calculated at the checkout. 

STANDARD SHIPPING WITHIN AUSTRALIA
Deliveries within Australia can arrive between 2-5 business days, not including weekends & public holidays. Standard shipping costs $5.

EXPRESS SHIPPING WITHIN AUSTRALIA
Deliveries within Australia can arrive between 1-2 business days, not including weekends & public holidays. Standard shipping costs $10.

SHIPPING INTERNATIONALLY
Deliveries outside of Australia can arrive between 5-9 days, depending on zone. Standard shipping costs $20 AUD, this includes a signature upon delivery. Please indicate your daytime address to ensure it is signed for when being delivered. 

CUSTOMS & IMPORT DUTY FEES
All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs for further information.

CURRENCY
All product prices indicated & payments made on the Insignia eBoutique are in Australian Dollar currency. 
RETURN POLICY

If for any reason you are not happy with your purchase you are welcome to return your item(s) for a credit or exchange. Credits or exchanges are accepted on goods within 7 days of purchase. Items not received within this timeframe will not be accepted. The accoutrement must be received in the exact condition it was sent out in. The item/s can not be altered in anyway and must be returned in its original packaging. You will need an RA number (Return Authorization Number) for you return, which you can receive by emailing us at hello@insigniadesigns.com.au and then writing this number on your return parcel. You must notify us of the reason for your return and have it approved before sending any item/s back. Please note that Insignia does not offer returns or exchange on any sale, sample sale or discounted items. Additionally for hygenic reasons we cannot offer you an exchange or refund on earrings. We kindly ask that you consider your purchase carefully.

PLEASE NOTE
All exchanges will be posted out at the cost of the customer. We do not offer refunds on postage.

If you have any further questions regarding this policy please contact us at hello@insigniadesigns.com.au